Frequently Asked Questions

If you’ve just landed here, you’re in the right place. Whether you’re curious about bonuses, wondering how fast your money moves, or simply figuring out where to start — we’ve put together this FAQ to give you straight answers. Our casino offers over 2,000 games from tier-one providers, a multi-tier welcome package worth up to €1,000, and payment options ranging from Visa to Bitcoin. Read on and get to know us better.

Common Questions About Our Casino

We know that choosing a new casino comes with plenty of questions — and that’s exactly why this page exists. Below you’ll find answers to the topics our players ask about most, from bonuses and payments to licensing and game selection. If something isn’t covered here, our live chat team is available around the clock and happy to help.

What welcome bonus do new players receive?

New players at Betninja casino receive a three-part welcome package totalling up to €1,000 in matched deposits plus 100 free spins on Big Bass Bonanza. The first deposit earns a 100% match up to €100, with 10 free spins per day for 10 days. The second deposit brings a 50% bonus up to €200, and the third a 25% match up to €700. All bonuses carry a 30x wagering requirement on the combined deposit and bonus amount, with a maximum bet of €20 while playing through the offer. Bonuses are valid for 30 days from registration.

Is there a no deposit bonus available?

We do not currently offer a no deposit bonus as a standard promotion. Our welcome package is activated upon a first qualifying deposit of at least €20. That said, Betninja runs periodic exclusive deals — particularly through our Telegram channel — so it’s worth following us there for any limited-time no deposit offers that may appear for eligible players.

How do I use a promo code?

Some promotions — such as crypto-specific bonuses or reload offers — may require a promo code to unlock. When you have a Betninja casino promo code, simply enter it in the designated field on the deposit page before confirming your transaction. Codes are case-sensitive, so copy them exactly as provided, and always check the attached terms as some are restricted to specific payment methods or games. If you’re unsure whether a code is still active, our 24/7 live chat team can confirm instantly.

What is the Betninja withdrawal time?

Withdrawal speed depends on your chosen payment method. Crypto and e-wallet Bet Ninja withdrawal requests are processed within 0–24 hours, often faster for verified accounts. Card payments take 1–5 banking days, while bank transfers may require 3–7 business days. There is also an internal pending period of up to 96 hours before funds are released. We do not charge withdrawal fees on our end, though your payment provider may apply their own.

What are the deposit and withdrawal limits?

The minimum deposit is €20 across most methods. For withdrawals, the minimum threshold is €100, with daily limits of €4,000, €16,000 per week, and €50,000 per month. VIP players may negotiate higher limits through their dedicated account manager. These thresholds are designed to accommodate both casual players and those with more substantial bankrolls.

Is Betninja safe to use?

Player security is a genuine priority at Bet Ninja. SSL encryption protects all data transmitted through our platform, and KYC verification is required before withdrawals are processed. We keep real-money balances separate from bonus funds so your bankroll is always clearly tracked. Responsible gambling tools including deposit limits, session timers, and self-exclusion are all accessible directly from your account settings.

Is Bet Ninja legit?

Absolutely. Bet Ninja casino operates under licence No. ALSI-082309007-FI4, issued by the Anjouan Gaming Authority, and the platform is owned by Magico Games N.V. (Reg. No. 163137), registered in Curaçao. This framework covers game fairness, secure transactions, and responsible gambling standards. While we hold no UKGC licence, our international authorisation reflects a genuine commitment to transparent and fair operations.

What games are available on the platform?

Our library covers more than 2,000 titles across slots, table games, live casino, and game shows. Popular slots include Fortune of Olympus (Pragmatic Play), Rise of Olympus 100 (Play’n GO), Wolf Power Megaways (Playson), and Piggy Bank Plunder (Kalamba). The live casino — powered by Pragmatic Play and Ezugi — features Roulette, Blackjack, Baccarat, Fortune Roulette, Mega Roulette 3000, and more. RNG table variants and new titles are added on a regular basis.

Which payment methods do you accept?

We support Visa, Mastercard, IBAN bank transfer, Apple Pay, Google Pay, Bitcoin, MiFinity, and CashtoCode. Crypto users can also transact with Ethereum, Tether (USDT), Litecoin, and Ripple (XRP). Deposits are processed instantly across all methods. Note that our accounts operate in EUR, USD, and CAD — GBP deposits will be converted at your payment provider’s applicable exchange rate.

Can I play on mobile?

Yes, the platform is fully optimised for mobile without any app download required. Betninja UK players regularly access the full game library, cashier, and live chat support straight from their phones. The site uses responsive HTML5 design that adapts to both iOS and Android devices, with games loading quickly on 4G connections. Simply open the site in Chrome or Safari and you’re good to go.

What are the Betninja sister sites?

Magico Games N.V. operates our platform, and Instaspin Casino is a confirmed sister site under the same operator. Sister sites typically share a similar infrastructure, game library, and payment framework. If you’ve enjoyed playing with us, Instaspin Casino is worth a look. Operator details are always available in the footer of our website.

How do I contact customer support?

Live chat is available 24/7 and is the fastest way to resolve urgent issues, including withdrawal queries or account access problems. Email support is also available for less time-sensitive matters. Our team aims to respond to live chat queries within minutes and emails within a few hours. Don’t hesitate to reach out — we’re always here to help.